Last Updated: September 2026
This Booking & Cancellation Policy explains how bookings, payments, confirmations, cancellations, refunds, rescheduling, and changes are handled for electric bike tours and related experiences offered through ebikebeijing.com.
By making a booking through ebikebeijing.com, customers acknowledge and agree to the terms of this policy.
1. How to Make a Booking
Bookings can be made through the booking options available on ebikebeijing.com.
During the booking process, customers may be asked to provide information such as:
- Participant name;
- Email address;
- Phone or messaging contact information;
- Preferred tour date and time;
- Number of participants;
- Special requests or relevant requirements.
Customers are responsible for checking all booking information carefully before submitting a reservation.
2. Booking Availability
Submitting a booking request does not necessarily guarantee that a tour is available.
Availability may depend on the selected date, departure time, number of participants, bicycle availability, guide availability, weather conditions, and other operational factors.
A booking is confirmed only after the required payment has been successfully received and the booking confirmation has been issued.
3. Payment
Payment must be completed according to the payment instructions shown during the booking process.
Unless otherwise stated, full payment is required to confirm a booking.
Payment may be processed through third-party payment providers. Payment processing is subject to the terms and conditions of the relevant payment provider.
A booking may remain unconfirmed until payment has been successfully received and verified.
4. Booking Confirmation
After successful payment and verification, a booking confirmation will be sent using the contact information provided during the booking process.
The confirmation may include the following information:
- Booking reference or confirmation details;
- Tour date;
- Tour time;
- Number of participants;
- Meeting point or meeting instructions;
- Important tour information.
Customers should check the confirmation carefully and contact us as soon as possible if any information is incorrect.
5. Incorrect Booking Information
Customers are responsible for providing accurate information when making a booking.
If incorrect information is provided, including an incorrect email address, phone number, participant number, date, or other booking information, this may affect our ability to provide the service.
Any problems resulting from incorrect or incomplete information supplied by the customer may not qualify for a refund.
6. Cancellation by the Customer
Cancellation requests should be submitted as early as possible using the contact information provided on ebikebeijing.com.
The applicable cancellation deadline and refund amount depend on the cancellation conditions displayed for the specific tour at the time of booking.
Where a specific tour has a separate cancellation policy, that policy takes precedence for the relevant booking.
7. Cancellation More Than 24 Hours Before the Tour
Where the applicable booking conditions allow cancellation more than 24 hours before the scheduled tour time, customers may be eligible for a full or partial refund according to the cancellation terms displayed at the time of booking.
Cancellation requests received within the applicable free-cancellation period will be processed according to the conditions of the specific booking.
8. Cancellation Within 24 Hours
Cancellations made within 24 hours of the scheduled tour time may be subject to a cancellation fee or may be non-refundable, depending on the cancellation conditions applicable to the booking.
Customers should contact us as soon as possible if a last-minute cancellation is necessary. We will consider requests according to the circumstances and the applicable booking conditions.
9. No-Show
A “no-show” occurs when a participant does not arrive at the designated meeting point by the required departure time and does not make appropriate contact with us.
No-shows are generally non-refundable.
Where possible, customers should contact us immediately if they are delayed or unable to reach the meeting point.
10. Late Arrival
Participants should arrive at the designated meeting point before the scheduled departure time.
Late arrival may result in reduced tour time or inability to join the tour after departure.
Failure to participate because of late arrival may be treated as a no-show and may not qualify for a refund.
11. Rescheduling
Customers may request to change the tour date or time by contacting us before the scheduled tour.
Rescheduling requests are subject to availability and operational conditions.
Where the requested change can be accommodated, we may move the booking to another available date or time without a cancellation fee. Additional charges may apply if the new booking has a higher price.
Rescheduling is not guaranteed and should be requested as early as possible.
12. Changes to the Number of Participants
Requests to increase or decrease the number of participants should be submitted before the tour.
Adding participants is subject to availability.
Reducing the number of participants may affect the amount payable or refund eligibility according to the cancellation conditions applicable to the booking.
13. Cancellation or Changes by ebikebeijing.com
Although we make reasonable efforts to operate tours as scheduled, we may need to cancel, postpone, modify, or change a tour because of circumstances affecting safety or operation.
- Severe or unsafe weather conditions;
- Road closures or traffic restrictions;
- Government restrictions;
- Public events or security measures;
- Unexpected operational problems;
- Insufficient bicycle or guide availability;
- Other circumstances beyond our reasonable control.
When a tour is cancelled or materially changed by us, customers will be informed as soon as reasonably possible.
14. Weather-Related Cancellations
Electric bike tours are outdoor activities and may be affected by weather conditions.
Light rain or normal weather changes do not necessarily result in cancellation. The final decision regarding whether a tour can safely operate will depend on the actual conditions and operational assessment.
If we determine that weather conditions make the tour unsafe, we may cancel or reschedule the tour.
Where a tour is cancelled by us because of unsafe weather conditions, customers will be offered an appropriate alternative, such as rescheduling or a refund, depending on the circumstances.
15. Force Majeure
We are not responsible for cancellation, delay, or interruption caused by circumstances beyond our reasonable control.
- Natural disasters;
- Extreme weather;
- Government actions or restrictions;
- Road closures;
- Public emergencies;
- Security restrictions;
- Transportation disruptions;
- Other unforeseen events.
16. Refund Processing
Approved refunds will normally be returned through the original payment method used for the booking.
Once a refund has been issued by us, the time required for the funds to appear in the customer’s account depends on the relevant bank, card issuer, payment provider, and international payment system.
We are not responsible for delays caused by banks or third-party payment providers after a refund has been processed.
17. Currency and Exchange Rates
Prices may be displayed in currencies other than Chinese Yuan for customer convenience.
The final amount charged may vary because of exchange rates, card issuer fees, bank charges, or payment provider conversion rates.
Exchange rate differences and bank charges are generally outside our control and are not considered booking fees charged by ebikebeijing.com.
18. Promotional Prices and Discounts
Promotional prices, discounts, special offers, and promotional codes may be subject to additional conditions.
Unless otherwise stated, promotional offers cannot be combined with other discounts and may be available only for a limited period or limited number of bookings.
We reserve the right to correct pricing or promotional errors and to cancel affected bookings where necessary.
19. Children and Minors
Age and participation requirements may vary depending on the specific tour.
Minors must participate with appropriate parental or guardian supervision where required.
The person making the booking is responsible for ensuring that all participating minors meet the applicable age, safety, and participation requirements.
20. Safety and Participation
Participation in an electric bike tour requires reasonable physical ability and the ability to follow safety instructions.
Customers must follow the instructions of the tour guide and comply with applicable traffic and safety rules.
For safety reasons, we may refuse participation or end participation where a customer behaves dangerously, fails to follow instructions, or appears unable to safely operate an electric bicycle.
21. Personal Belongings
Customers are responsible for their own belongings during the tour.
We recommend keeping passports, money, phones, cameras, and other valuables secure throughout the activity.
ebikebeijing.com is not responsible for personal belongings that are lost, stolen, or damaged during a tour.
22. Complaints During a Tour
If a problem occurs during a tour, customers should notify the tour guide or contact us as soon as possible so that we have an opportunity to address the issue while the service is taking place.
Complaints submitted after the tour should include the booking information and a clear description of the issue.
23. Relationship with the Terms & Conditions
This Booking & Cancellation Policy forms part of the Terms & Conditions applicable to the use of ebikebeijing.com and participation in our services.
If a specific booking displays cancellation, refund, or rescheduling conditions that differ from this general policy, the conditions specifically displayed for that booking will apply to that booking.
24. Policy Updates
We may update this Booking & Cancellation Policy from time to time to reflect changes in our services, booking procedures, or applicable requirements.
The latest version will be published on this page with the applicable update date.
25. Contact Us
If you need to cancel a booking, request a date change, ask about a refund, or have any questions regarding this policy, please contact us using the contact information provided on ebikebeijing.com.
Please include the booking name, booking reference, tour date, and relevant details whenever possible so that we can process the request efficiently.
We appreciate your understanding and look forward to providing a safe and enjoyable electric bike experience in Beijing.
