Last Updated: September 2026
At ebikebeijing.com, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected when you visit our website, make a booking, contact us, or use our electric bike tour services in Beijing.
This Privacy Policy applies to information collected through ebikebeijing.com and through communications related to our services.
1. Who We Are
ebikebeijing.com operates as an online platform for Beijing electric bike tours and related cycling experiences.
For questions about this Privacy Policy or the handling of personal information, please contact us using the contact information provided on this website.
2. Information We Collect
The information we collect depends on how you interact with our website and services.
2.1 Information Provided During Booking
When making a booking, we may collect information necessary to process and provide the requested service, including:
- Full name;
- Email address;
- Telephone or mobile number;
- Messaging contact information, where provided;
- Tour date and time;
- Number of participants;
- Booking and reservation details;
- Meeting or pickup information where applicable;
- Special requests or requirements;
- Other information voluntarily provided during the booking process.
2.2 Information Provided When Contacting Us
If you contact us by email, contact form, telephone, messaging service, or another communication method, we may collect the information contained in your communication, including your name, contact details, booking information, and the contents of your message.
2.3 Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method, these providers may collect payment card details, billing information, transaction information, and other information required to process the payment.
Unless specifically stated otherwise, ebikebeijing.com does not store complete payment card numbers or card security codes on its own website servers.
Payment providers process payment information according to their own privacy policies and terms.
2.4 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Language and regional settings;
- Pages viewed;
- Website interactions;
- Referring website or source;
- Date and time of access;
- Technical information relating to website performance and security.
This information may be used for security, diagnostics, analytics, website operation, and service improvement.
3. How We Use Personal Information
We may use personal information for the following purposes:
- Process and manage bookings;
- Confirm reservations;
- Provide requested tours and services;
- Communicate booking instructions and important service information;
- Respond to customer inquiries;
- Process payments and refunds;
- Manage cancellations and booking changes;
- Provide customer support;
- Improve our website and services;
- Monitor website performance;
- Prevent fraud, abuse, and unauthorized activity;
- Protect the security of our website and services;
- Maintain business and transaction records;
- Comply with applicable legal obligations;
- Establish, exercise, or defend legal claims where necessary.
4. Legal Bases for Processing
Depending on the circumstances and applicable law, we may process personal information on one or more of the following legal bases:
- Performance of a contract: where processing is necessary to make, manage, or fulfill a booking or provide requested services.
- Legitimate interests: where processing is reasonably necessary for website security, fraud prevention, service improvement, customer support, or business administration, provided that applicable rights and interests are respected.
- Legal obligations: where processing is necessary to comply with applicable laws, regulations, accounting requirements, or lawful requests.
- Consent: where applicable law requires consent for a particular processing activity, such as certain marketing communications or non-essential cookies.
The applicable legal basis may vary depending on the type of information and the purpose of processing.
5. Booking Communications
When you make a booking, we may use the contact information provided to send booking confirmations, payment information, meeting instructions, schedule updates, cancellation information, and other communications necessary to provide the booked service.
These service-related communications are not the same as promotional marketing communications and may be sent even if you have not subscribed to marketing messages.
6. Marketing Communications
Where permitted by applicable law, we may send promotional communications about tours, services, special offers, or related information if you have requested or consented to receive such communications where consent is required.
You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the message or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential communications relating to an existing booking or transaction.
7. Cookies and Similar Technologies
ebikebeijing.com may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage, and improve the user experience.
Depending on how the website is configured, cookies may include:
- Essential cookies: necessary for website functions, security, bookings, or other core features.
- Preference cookies: used to remember settings and preferences.
- Analytics cookies: used to understand website traffic and visitor behavior.
- Marketing or advertising cookies: where applicable, used to measure advertising or provide relevant promotional content.
Cookie availability and categories may change as website services and technologies are updated.
You can manage or delete cookies through your browser settings. Restricting certain cookies may affect website functionality.
8. Analytics and Performance Tools
We may use analytics and website performance tools to understand how visitors use our website and to improve its content, functionality, security, and performance.
Such tools may collect information such as approximate location, device information, browser information, pages visited, traffic sources, and interactions with the website, depending on the configuration of the relevant service.
9. Third-Party Service Providers
We may use third-party providers to operate and support our website and services. Depending on the services currently used, these providers may include:
- Website hosting providers;
- Payment processing providers;
- Email and transactional messaging providers;
- Analytics and performance providers;
- Customer communication and support providers;
- Map and location service providers;
- Security and fraud-prevention providers;
- Website and booking technology providers.
Third-party providers may process personal information on our behalf or independently according to the nature of their services. Their processing may be governed by their own privacy policies and contractual obligations.
10. Information Sharing and Disclosure
We do not sell or rent customer personal information to third parties for their own direct marketing purposes.
We may disclose or provide access to personal information where reasonably necessary to:
- Provide a booked tour or requested service;
- Process payments and refunds;
- Provide website hosting and technical services;
- Send booking-related communications;
- Provide customer support;
- Maintain website security;
- Prevent fraud or unauthorized activity;
- Comply with applicable laws or lawful requests;
- Protect our rights, property, customers, or services.
11. Business Transfers
If ebikebeijing.com or its relevant business operations are involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
Any such transfer will be handled in accordance with applicable privacy and data protection requirements.
12. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include secure connections, access controls, authentication procedures, system monitoring, software updates, backups, and other appropriate safeguards.
However, no internet transmission, website, computer system, or electronic storage method can be guaranteed to be completely secure.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining booking and financial records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
14. International Visitors and Data Transfers
ebikebeijing.com serves visitors and customers from different countries. As a result, personal information may be processed in China or in other countries where our service providers operate.
Where applicable law imposes requirements for international transfers of personal information, we will take reasonable steps to comply with those requirements.
15. Your Privacy Rights
Depending on your country, state, or other applicable jurisdiction, you may have certain rights relating to your personal information.
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally applicable;
- Request restriction of certain processing;
- Object to certain processing activities;
- Request portability of certain information where applicable;
- Withdraw consent where processing is based on consent;
- Opt out of certain marketing communications.
These rights are subject to applicable legal conditions and exceptions and may differ depending on your location.
16. How to Submit a Privacy Request
To exercise an applicable privacy right or ask a question about the handling of personal information, please contact us using the contact information provided on ebikebeijing.com.
For security purposes, we may need to verify the identity of the person making a request before providing access to personal information or completing certain requests.
We will respond to valid requests within the period required by applicable law.
17. Children’s Privacy
Our website is not intended to independently collect personal information from children without appropriate parental or guardian involvement.
Where minors participate in a tour, a parent or legal guardian may provide information necessary for the booking and participation of the minor.
We do not knowingly use personal information collected from children for unrelated marketing purposes.
18. Links to Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, travel services, or other external websites.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. Customers should review the privacy policies of external websites before providing personal information.
19. Social Media and External Platforms
If you interact with our social media pages, embedded content, or links to external platforms, those platforms may collect information according to their own privacy policies.
Interactions with third-party platforms are subject to the privacy settings and policies of those platforms.
20. Fraud Prevention and Website Security
We may process technical and transaction-related information to detect and prevent fraud, abuse, unauthorized access, payment misuse, or other activity that may threaten our customers, website, or services.
21. Legal and Regulatory Disclosure
We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or lawful requests from competent authorities.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page together with the revised “Last Updated” date.
Customers are encouraged to review this page periodically to remain informed about how personal information is handled.
23. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us through the contact information provided on ebikebeijing.com.
When contacting us about a booking, including the booking name or booking reference may help us respond more efficiently.
