Last Updated: August 1, 2026
Welcome to eBike Beijing (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.ebikebeijing.com, use our website, or book our electric bicycle rental services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
Information You Provide
When you submit a booking, contact us, or request support, we may collect:
- Full name
- Email address
- Telephone or WhatsApp number
- Nationality
- Rental date and time
- Rental preferences
- Hotel or accommodation information (if provided)
- Any additional information you voluntarily submit
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referring website
Cookies and similar technologies
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
How We Use Your Information
We use your information to:
- Process and manage your rental bookings
- Confirm reservations
- Respond to inquiries
- Provide customer support
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
- Send important booking-related communications
We do not sell your personal information.
Cookies
Our website may use cookies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
Sharing Your Information
We may share your information only when necessary with:
- Payment service providers
- Website hosting providers
- Technical support providers
- Government authorities where required by law
We do not rent, trade, or sell your personal information to third parties for marketing purposes.
Payment Information
Payments may be processed through trusted third-party payment providers.
We do not store your complete credit card or payment account information on our servers.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our rental services
- Maintain booking records
- Meet legal, accounting, or tax obligations
- Resolve disputes
When no longer required, your information will be securely deleted or anonymized.
International Visitors
Our services are intended for travelers visiting Beijing from around the world.
By using our website and providing your information, you understand that your information may be processed in countries where our service providers operate.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not directed to children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can promptly remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
eBike Beijing
Website: https://www.ebikebeijing.com
Email: hello@ebikebeijing.com
Phone: +86 135-2288-6608